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Stickied Incidents

15th January 2023

AirFind Reporting Airfind Reporting

Our Engineering team has identified an issue with our Reporting Services where the Revenue for certain clients is delayed from our upstream partner. The issue has been raised and is currently under investigation. We thank you for your patience and understanding while we closely monitor this incident. We will keep you updated as the situation progresses. For further information please contact your Account Manager.

  • Our Engineering team has fixed the reporting service issues with our upstream partner and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 24th June 2022

    AirFind Reporting Airfind Reporting

    Our Engineering team has identified an issue with our Reporting. The issue is currently under investigation and is currently being addressed with top priority. We thank you for your patience and understanding while we work to resolve this incident. We will keep you updated as the situation progresses. For further information please contact your Account Manager.

  • Our Engineering team has fixed the reporting service issues and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 23rd May 2022

    AirFind Reporting Airfind Reporting

    Our Engineering team has identified an issue with our Reporting Services where the Revenue for certain clients is delayed from our upstream partner. The issue has been raised and is currently under investigation. We thank you for your patience and understanding while we closely monitor this incident. We will keep you updated as the situation progresses. For further information please contact your Account Manager.

  • Our Engineering team has fixed the reporting service issues with our upstream partner and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 17th May 2022

    AirFind API Network Connectivity Issue

    Our Engineering team is troubleshooting network connectivity issues from our Upstream Cloud Partner. We have, however, taken interim measures to mitigate connectivity interruptions. If you experience any problems please reach out to your Account Manager

  • Our Engineering team has fixed the reporting service issues with our upstream partner and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 2nd March 2022

    AirFind Reporting Airfind Reporting

    Our Engineering team has identified an issue with our Reporting Services where the Revenue for certain clients is delayed from our upstream partner. The issue has been raised and is currently under investigation. We thank you for your patience and understanding while we closely monitor this incident. We will keep you updated as the situation progresses. For further information please contact your Account Manager.

  • Our Engineering team has fixed the reporting service issues with our upstream partner and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 25th January 2022

    AirFind Reporting Airfind Reporting

    Our Engineering team has identified an issue with our Reporting Services where the Revenue for certain clients is delayed from our upstream partner. The issue has been raised and is currently under investigation. We thank you for your patience and understanding while we closely monitor this incident. We will keep you updated as the situation progresses. For further information please contact your Account Manager.

  • Our Engineering team has fixed the reporting service issues and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 21st January 2022

    AirFind API Airfind API services

    We are experiencing performance issues with one of our cloud providers, causing service disruption on some of our API Services. We are actively working on resolving the issues

  • Our Engineering team has worked to fix the affected services and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 24th December 2021

    AirFind Reporting AirFind Reporting

    Our Engineering team has identified an issue with our Reporting Services. The issue is currently under investigation and is currently being addressed with top priority. We thank you for your patience and understanding while we closely monitor this incident. We will keep you updated as the situation progresses. For further information please contact your Account Manager.

  • Our Engineering team has fixed the reporting service issues and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 20th December 2021

    AirFind Reporting Airfind Reporting

    Our Engineering team has identified an issue type tag Reporting on Display Reporting API. The issue is currently under investigation and is currently being addressed with top priority. We thank you for your patience and understanding while we closely monitor this incident. We will keep you updated as the situation progresses. For further information please contact your Account Manager.

  • Our Engineering team has fixed the reporting service issues and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 19th December 2021

    AirFind Reporting Airfind Reporting

    Our Engineering team has identified an issue with our Reporting Services. The issue is currently under investigation and is currently being addressed with top priority. We thank you for your patience and understanding while we closely monitor this incident. We will keep you updated as the situation progresses. For further information please contact your Account Manager.

  • Our Engineering team has fixed the reporting service issues and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • Our Engineering team has identified the issue and is working on the fix ASAP. We thank you for your patience and understanding while we closely monitor this incident. Please reach out to your Account Manager for further information.

  • 3rd December 2021

    AirFind Reporting AirFind Reporting

    We are experiencing issues with Search Reporting Services. Data for certain time ranges may be unavailable. We are currently working to fix this issue. Please reach out to your Account Manager with any questions.

  • This Issue has been resolved and all our reporting services are back to normal. If you are still experiencing issues please file a Helpdesk ticket or reach out to your Account Manager directly.

  • 16th November 2021

    AirFind API SSL Provider Update

    We have recently undergone an urgent SSL provider update for our API Services which have resulted in unseen downtime for our internal SSL connections. A few of the clients might have experienced these SSL connection errors during the provider switch which lasted from about 2021-11-16 12am EST to 2021-11-16 9am EST. These errors have been completely resolved now and our internal services are back to normal. If you still experience issues please reach out to your Account Manager.

    16th August 2021

    AirFind Reporting AirFind Reporting

    We are experiencing discrepancies in our Reporting services which are affecting the Revenue numbers across the board. Please disregard all revenue numbers at this time. Please reach out to your Account Manager for more Information.

  • Our Engineering team has fixed the Reporting service issues and all the Revenue numbers should be reflecting accurately. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 26th July 2021

    AirFind Reporting AirFind Reporting

    We are experiencing discrepancies in our Reporting services which are affecting the Revenue numbers across the board. Please disregard all revenue numbers at this time. Please reach out to your Account Manager for more Information.

  • Our Engineering team has fixed the Reporting service issues and all the Revenue numbers should be reflecting accurately. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 16th July 2021

    AirFind Reporting AirFind Reporting

    We are experiencing discrepancies in Display and Search ads Reporting. Please disregard all reporting numbers at this time. You may reach out to your Account Manager if manual reporting is needed as we work to resolve this issue.

  • Our Engineering team has fixed the reporting service issues and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 28th June 2021

    AirFind API I.T Infrastructure updates

    We are undergoing planned maintenance on our I.T infrastructure. There is no downtime expected and all our services should be working seamlessly. In a rare case scenario if you encounter any issues please reach out to your Account Manager.

  • The scheduled update of our I.T Infrastructure services is complete. There was no downtime during this process but in a rare case scenario if you are experiencing issues please reach out to your Account Manager.

  • 22nd April 2021

    AirFind Reporting Airfind Reporting

    We are experiencing discrepancies in our Search Ads reporting which are not impacting your monetization. Please disregard all Search Ads reporting numbers at this time. You may reach out to your Account Manager if manual reporting is needed as we work to resolve this issue.

  • The scheduled update of our I.T Infrastructure services is complete. There was no downtime experienced but in case you are experiencing any function issues please reach out to your Account Manager.

  • Our Engineering team has fixed the reporting service issues and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 13th April 2021

    AirFind Reporting Airfind Reporting

    We are experiencing discrepancies in Display ad Reporting. Please disregard all Display Ad reporting numbers at this time. You may reach out to your Account Manager if manual reporting is needed as we work to resolve this issue.

  • Our Engineering team has fixed the reporting service issues and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 24th March 2021

    AirFind Reporting AirFind Reporting

    Our Engineering team has identified an issue with our Reporting Services. The issue is currently under investigation and is currently being addressed with top priority. We thank you for your patience and understanding while we closely monitor this incident. We will keep you updated as the situation progresses. For further information please contact your Account Manager.

  • Our Engineering team has fixed the reporting service issues and all the services are back up to normal. If you are still seeing discrepancies in reporting please reach out to your Account Manager.

  • 10th March 2021

    AirFind Reporting Airfind Reporting

    Our Engineering team has identified an issue with our Reporting Services. The issue has been identified and is currently being addressed with top priority. We thank you for your patience and understanding while we closely monitor this incident. We will keep you updated as the situation progresses. For further information please contact your Account Manager.

  • Our Engineering team has fixed the reporting service issues and all the services are back up to normal. We appreciate your patience during this. A few of the clients might still see issues in reporting dashboards for the last two days. Please reach out to your Account Manager for further information.

  • Our Engineering team is still working on the reporting issues to fix them ASAP. We thank you for your patience and understanding while we closely monitor this incident. Please reach out to your Account Manager for further information.

  • 4th March 2021

    AirFind Reporting Airfind Reporting

    We are experiencing discrepancies in Display ad Reporting. Please disregard all Display Ad reporting numbers at this time. You may reach out to your Account Manager if manual reporting is needed. We apologize for the inconvenience as we work to resolve this issue.

  • Display Ad-reporting numbers are back to normal on all clients. Please reach out to your Account Manager if you still are experiencing issues.

  • 18th November 2020

    Airfind Reporting

    Our Engineering team has identified an issue with an upstream partner's reporting service which is causing client facing reporting delays of up-to 3 hrs. The issue has been identified and is currently being addressed with top priority. We thank you for your patience and understanding while we closely monitor this incident. We will keep you updated as the situation progresses. For further information please contact your Account Manager.

  • Reports and Data have been brought current as of 09:00 AM EST this morning. Upstream Partner Engineering teams have fixed the underlying issue and monitoring closely for any additional issues.

  • We are still experiencing reporting delays from our upstream partners with the data behind for up to 8hrs. We have raised this issue with our partners with top priority and will keep you updated as soon as the reporting is current.

  • 17th November 2020

    Clients Dashboard

    Our Engineering team has identified and fixed the issue with our client dashboards. All the dashboards are online again and we are monitoring them closely for any further errors.

    12th November 2020

    AirFind Reporting Airfind Reporting

    Our Engineering team has identified an issue with an upstream partner's reporting service which is causing client facing reporting delays. This issue has been identified and it is currently being addressed with top priority. We apologize for any inconvenience this may be causing and will keep you updated once the issue has been completely resolved. For further information please contact your Account Manager

  • Reports and Data have been brought current as of 09:00 AM EST this morning. Upstream Partner Engineering teams have fixed the underlying issue and monitoring closely for any additional issues. We apologize for any inconvenience this may have caused.

  • The partner reporting issue has been fixed and we are monitoring closely for any additional issues. Currently, the data is behind by 4 hours and our upstream partner Engineering teams are working to improve the catch-up rate. We apologize for any inconvenience this may be causing. We will update once the reports are all caught up.

  • 5th November 2020

    AirFind Reporting Airfind Reporting

    Our Engineering team has identified an issue with an upstream partner's reporting service which is causing client facing reporting delays. This issue has been identified and it is currently being addressed with top priority. We apologize for any inconvenience this may be causing and will keep you updated once the issue has been completely resolved. For further information please contact your Account Manager.

  • Reports and Data have been brought current as of 10:30 AM EST this morning. Upstream Partner Engineering teams have fixed the underlying issue and monitoring closely for any additional issues. We apologize for any inconvenience this may have caused.

  • The partner reporting issue has been fixed and we are monitoring closely for any additional issues. Currently, the data is behind by 28 hours and our upstream partner Engineering teams are working to improve the catch-up rate. We apologize for any inconvenience this may be causing. We will update once the reports are all caught up.

  • 4th November 2020

    AirFind Reporting Airfind Reporting

    We have identified an issue with our reporting services which caused client-facing reporting delays. This issue has been identified and now fixed. If you still experience any reporting errors please contact your Account manager.

    29th October 2020

    AirFind API Airfind API services

    We have identified a performance issue with one of our cloud providers which have been causing service disruption on our API services. We are investigating this issue actively.

  • The performance issue with our cloud provider has been resolved and all the services are back to working normally.

  • Past Incidents

    27th December 2024

    No incidents reported

    26th December 2024

    No incidents reported

    25th December 2024

    No incidents reported

    24th December 2024

    No incidents reported

    23rd December 2024

    No incidents reported

    22nd December 2024

    No incidents reported

    21st December 2024

    No incidents reported